Service Management kann mit hoher Integration und neuen Ansätzen nachhaltige Profitabilität bringen. Der Fokus liegt auf Ergebnisse, die ankommen, statt auf Papier, das aufhält.
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From process to results, high integration and “low-code” make any business highly sustainable
To provide significant value to end-users, but also to Service Management itself by a business perspective, it is essential to tightly and natively integrate processes and develop automation using a low-code approach.
Integration and automation involve key processes such as marketing (covering the complete customer journey), contact onboarding/enrolling, editorial planning and communication, membership, and billing (new and annual renewal), events management with engagement through live chat and chatbot, web and social content management with tracking, and other processes such as document digital sign-off, office automation, and collaboration.
The main benefits are a significant reduction in time spent on administrative/back-office tasks, a team that is more focused and committed to front-end activities and core business, and the achievement of zero paper through paperless processes.und umsetzbare Strategien für die Navigation durch die Zukunft des ITSM zu gewinnen.
Andrea Cherubini (itSMF CH)